GERRY SCULLION: Hello and welcome to another episode of ‘This is HCD’. My name is Gerry Scullion and I’m a human centred design practitioner based in Sydney, Australia. Before we jump in, however, as this podcast was recorded in the …
Author: Gerry Scullion
Change by Design By Tim Brown
Tim Brown, CEO of IDEO, one of globes leading HCD consultancies. Tim’s book covers the origins of “design thinking” and it’s potential to transform organisations. He outlines the techniques and strategies used in IDEO that make a strong business case …
Basics of customer journey mapping More than Metrics
How to create a journey map | Methods from More than Metrics on Vimeo. I’m a big fan of Smaply.com, an online tool for customer journey mapping and outlined in this video.
Basics of personas By More than Metrics
How to create a persona | Methods from More than Metrics on Vimeo. This gives a good overview of the role of personas in Design.
Fika By Fjord
Fjord Fika is a podcast focused on design, services and life in today’s world – fueled by a feast of coffee, cinnamon buns and savory Nordic pastries. I enjoy listening to this series –