A guide to procuring Service Design

I’ve been responding to requests for bids from clients in the form of ITTs, RFQs, Briefs, Proposal requests — for over 10 years, across the public, private and third sector for my company Snook. Even after all this time, I’m still surprised at how some of the small things that our clients do at this stage often make it very hard for them to get good results from the work they commission later on.
– Sarah Drummond

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