• Home
  • Method
    • Research
    • Sensemaking
    • Ideation
    • Prototying
    • Culture
  • Podcasts
  • Reading
    • Articles
    • Books
  • Conferences
  • Training
  • Software
  • Case Studies
  • Follow us on Twitter
  • Heart us on Instagram
  • Spotify

Search

Latest from our Curators

  • 1 Adrienne Tan
  • 1 Andy Polaine
    • The Connected Company
    • The Stupidity Paradox: The Power and Pitfalls of Functional Stupidity at Work
    • Creativity Inc.
  • 1 Chi Ryan
  • 1 Eduardo Kranz
  • 1 Hazel White
  • 1 Dr. John Curran
  • 1 Gerry Scullion
    • Embedding Service Design into Organisations
    • Change by Design
    • Basics of customer journey mapping
  • 1 Lauren Currie
  • 1 Marc Stickdorn
  • 1 Mike Press
  • 1 Sarah Drummond
    • A guide to procuring Service Design

More by This is HCD

  • www.thisishcd.com (Listen to the podcast)
  • events.thisishcd.com (Our events)

Other pages

  • Listen
  • Our Team
  • Suggest a resource
Sidebar
  • Follow us on Twitter
  • Heart us on Instagram
  • Spotify

Human-Centered Design Resources

Curated content to help enable better outcomes

  • Home
  • Method
    • Research
    • Sensemaking
    • Ideation
    • Prototying
    • Culture
  • Podcasts
  • Reading
    • Articles
    • Books
  • Conferences
  • Training
  • Software
  • Case Studies
  • Research
  • Software

Basics of customer journey mapping More than Metrics

Gerry Scullion November 29, 2018 Basics of customer journey mapping More than Metrics"> 0 Comments

How to create a journey map | Methods from More than Metrics on Vimeo.

I’m a big fan of Smaply.com, an online tool for customer journey mapping and outlined in this video.

Related

CategoriesResearch, Software
Previous
Basics of personas
November 29, 2018
Next
Change by Design
November 30, 2018

Leave a Reply Cancel reply

  • Home
  • Team
  • Suggest a resource
  • Listen
Brought to you by Humana Design Ltd. An Irish registered business.